Help & support

Something down, or can’t get in? Tell us.

Contact support

A real person reads every message.

Don’t include passwords.

Quick fixes

  • Seeing “hit a snag” or a page won’t load?
    Refresh the page. Updates sometimes go live while you’re using Backpack, and a refresh picks up the new version. Still broken? Report it here.
  • Forgot your password?
    Reset it here. We’ll email you a link.
  • School Google account won’t sign in?
    Your school blocks it. Sign in with your email and password instead.

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The Backpack iPhone app is coming soon to the App Store

Help & support · Backpack